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| Frequently Asked Questions On: |
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Frequently asked questions about us and our
services can be found below. In case you have a question that is not answered
below, please email us. FAQ's are updated on a regular basis. |
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?. Who are MicroNET?
A. MicroNET is the trading name of MicroNET Information Services Ltd. A UK registered limited liability Company specialising in providing training and training support services to Cisco Systems Inc and the Cisco Learning Partner Community.
?. Are MicroNET authorised by Cisco Systems Inc?
A. MicroNET is a Cisco Learning Partner Associate. The training division of MicroNET is not directly affiliated with Cisco Systems, but we are affiliated with a Cisco Learning Solutions Partner. This is a Channel setup by Cisco to coordinate and manage the distribution of Cisco Authorised Learning Products.
?. Who do you provide training courses to?
A. We provide training directly to customers of Cisco Systems Inc, to Cisco Partners and indirectly via the supply of Cisco CCSI to the Cisco Learning Partner Community.
We also provide specialist internal training courses to Cisco Systems Inc.
?. MicroNET are not the cheapest provider of Cisco courses, - why should I attend your courses?
A. This industry is full of companies who claim to provide the best quality training courses at knock down prices. Many have rather dubious claims and qualifications. A training course is a product. This product is an investment in the future of the business and that of the delegate. It represents a significant investment in time, effort for the business and delegate, as well as a large financial commitment.
Whenever a product is purchased, its best not to go for the cheapest one you can find. It makes far more sense to go for the best one in your budget and the one that has a proven track record.
?. MicroNET courses don’t seem to be as costly as those provided by the training companies. Am I getting the same course and quality?
A. Many training companies are actually training ‘organisation’ companies. They outsource all deliveries to third parties. Due to the nature of the training business, this model work well as in the commercial sense and reduces their overheads.
By attending a MicroNET course, you are working directly with the people that provide the training. This eliminates a complete tier of complexity and cost. Our clients benefits from this considerable cost saving.
When attending our course and workshops you get the same content, the same instructors and the same quality.
?. Many of your courses are 4 days, where-as other training companies advertise them as 5 days. Do you miss sections out?
A. We are able to condense most standard Cisco five day courses into 4 days or less without reducing any content. Most training courses are usually four and a half days (or less). Scheduling 5 days for a course is an inefficient use of delegates time and does not serve the business interests of our clients as it simply wastes a days productivity.
With the exception of the first day, our classes run from 9am to 5pm with a short lunch break.
?. What training delivery methods do you provide?
A. MicroNET courses are delivered as intensive hands-on Instructor Led Training (ILT) workshops. We can also deliver Web-based distance learning and self study courses. Please contact us for further details of alternative delivery formats.
?. Do you provide lunch and refreshments or do I make my own arrangements?
A. We looked into the option of providing lunch. When we asked our clients if they would like us to provide lunch or receive a discount on the cost of a course. They choose the discount.
Not providing lunch also ensures that we are able to keep the lunch window to a reasonable amount of time. This helps to maximise course time. Our lunch breaks are generally 30 to 45 minutes. Delegates are given the option of leaving the training room and purchasing lunch in nearby shops or they can bring their own lunch.
?. What is grey training?
A. Grey training is unauthorised Cisco courses. These courses are provided for a fraction of the cost of a conventional training course very often using unauthorised out of date (and even photocopied) material, obsolete hardware and software.
MicroNET does not provide grey training.
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?. Are MicroNET Instructors certified by Cisco?
A. All MicroNET Instructor are qualified Cisco Certified Systems Instructors (CCSI’s). They have been tested by Cisco Systems Inc, on their technical and presentation abilities and have successfully passed the System Systems Inc. Instructor Certification Program.
?. Do the Instructors deliver courses full time?
A. The majority for MicroNET Instructors are contract consultants and provide consultancy services relating to Cisco products and solutions to Cisco customers and partners.
?. Have all MicroNET Instructors passed their certifications?
A. Before being permitted to teach a course, all CCSI’s must attend the course and pass the associated exam at Instructor level. This bar is set at a higher level then normal certification level. Additionally, Cisco Systems monitors feedback of all Instructors to ensure that they maintain a minimum evaluation feedback score of 4.2 out of 5.0.
All MicroNET Instructors have formal Cisco certifications, up to and including Expert (CCIE) level.
? What are the qualifications of your Cisco Instructors?
A. Depending on the course in question, our instructors are all a minimum of CCNP with many at CCIE level.
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?. Many of your courses are advertised as workshops, whereas other training companies advertise them as courses. What’s the difference between a course and a workshop?
A. We maximise learning by tactile hands-on content. A course typically contains 20-40% hands-on. Depending on the subject matter, a workshop contains 50-75% hands-on.
?. Do you use real equipment in the classroom or remote labs and simulators?
A. For all our CCNA courses, we have real hardware in the classroom which has to be setup and configured.
For more advanced courses, we provide Internet based remote labs.
?. Do you provide a qualification guarantee on your courses?
A. There is no such thing. Like most things in life you get out what you put in. Nothing of any value is easy, simple or cheap.
?. What will I do if the Darleks invade the Earth?
A. Go upstairs.
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?. In which town or location do you provide your workshops? A. Our workshops and courses are delivered throughout the county. We have venues in London West, London Central, Birmingham, Manchester, and Edinburgh. We are also opening venues in Truro, Brighton and Leeds. Please contact us for further details on these additional venues. ? We don’t want a standard course. Can you deliver a customised course for us.
A. Yes. We are able to customise any Cisco course. A public scheduled course may not be suitable in all circumstance as the standard content may not be relevant to your business needs. We are able to put together a custom course that covers subject matter appropriate to your requirement.
?. Do you only provide courses at your selected venue?
A. No, we are able to provide courses in any location (worldwide). We can source the venue or our clients are free to provide suitable venue facilities.
?. If we can provide the venue, what extra will I need to provide?
A. The training venue will need to be large enough to accommodate the expected number of students. We will also require an AV projector, screen and whiteboards. For lab work, we can provide the hardware or you can provide the hardware.
Alternatively, and in some case we are able to provide an Internet based remote lab. For this option, the training venue must be equipped with fast, reliable Internet access and suitable PC or laptops will be needed. We will provide information on any local firewall changes required to access the remote lab.
?. We don’t want to send our staff on a public scheduled course. Can you provide a private course for us?
A. Yes, we are able to deliver any standard Cisco course as a private course.
?. What will I save if I provide the training venue and/or hardware for lab?
A. This depends on the course. Generally, saving are in the order of 10-25% depending on the course.
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?. Can I do an advanced course without attending the introduction?
A. This depends on your existing knowledge, experience etc … Its best to be realistic about these things. If you do attend a course and feel that’s its not at the right level for you, please get in touch with us before the end of the first day. We will endeavour to get you on the right course. It’s best to learn a little bit well, then a lot badly.
?. I am in a hurry to get certified. What can you do to help?
A. We are able to provide an Accelerate Program for most certification course and tracks. This involves a high degree of self study with intensive classroom based lab support.
?. What is the CCNA exam pass rate after your courses?
A. If you take on board our feedback, around 85-90%.
?. I have sent a delegate on one of your courses. Can I get some feedback on how they performed?
A. By request, we are able to provide a evaluation on the students performance on the course. Please request this at the time of booking. The evaluation will be emailed within thirty six hours of the completion of the course.
?. Do you offer re-certification courses?
A. We offer a range of intensive theory certification courses for CCNA and CCNP. This covers the updated content only and assumes the delegate is able to update practical skills in the workplace. Depending on the subject matter, these courses are generally 1-2 days in duration.
?. Do you have VUE testing capability?
A. MicroNET are not a VUE testing centre. We recommend that you visit www.vue.com and find a local testing centre.
?. I am interested in learning more about Cisco certification. Can you help me?
A. Please visit www.cisco.com for the latest information on Cisco certification tracks.
?. Do you only offer CCNA training?
A. The CCNA certification tracks are the most popular and are heavily advertised. We offer the full Cisco certification curriculum of CCNP, CCSP, CCIP and CCVP.
?. How do I know which course is best for me?
A. This is highly dependent on a number of variables, such as your existing skills, knowledge level, work experience etc … You are welcome to get in touch with us for further guidance, or you can visit www.cisco.com for information.
?. Do you offer remote distance learning courses?
A. Our CCNA courses are available in self-paced distance learning format. You receive a full Cisco course manual, scheduled Internet based lab access, and remote mentoring, supplemented by Web based presentation. Please contact us for further information.
?. We have a number of engineers to train up. Can you create a custom training solution for my needs?
A. All of our courses and workshops can be adapted as private in-house deliveries. A training needs analysis will be conducted by our team to isolate the topics relevant to your business needs. We can bring content and topics together from numerous courses. We can also supply a training venue and lab equipment or you may prefer to use your own venue and equipment.
?. What happens if I fall ill and am not able to complete the course?
A. Please email us if you are not able to attend on any day. We will inform the Instructor. Depending on the course in question, we may be able to offer you the option of attending again on the days missed. However, this is not guaranteed and depends on seat availability. There may be an additional charge levied.
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?. Do I get a course completion certificate?
A. A course completion certificate is emailed to you at the end of a course.
?. I did not receive my course completion certificate, can I get another copy?
A. Please check your spam folder. If you have not received an email with the PDF certificate, please let us know. We can email a replacement.
?. The name of my course completion certificate is incorrect. Can I get another correct certificate?
A. Please send us an email stating the course that you attended, the date, and the name you would like on the certificate.
?. Can I raise technical questions after the course has finished.
A. Please email the question to us and we will attempt to respond within 24 hours.
?. Can I use the lab equipment before and after the class?
A. Our classes run from 9am to 5pm. Instructors will generally arrive before 9am and leave after 5pm. They have lives and families outside of what they do. Please speak with the instructor to see if this is possible.
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? How to a book on a MicroNET course or workshop
A. Please contact us via phone or email. As seat availability if limited, we are not able to confirm your booking until full payment has been made.
? Do I book a course directly via you or your partner?
A. If you have seen our courses advertised by a partner, please contact our partner in the first instance. They will manage the booking.
? I have booked on a course, when will I receive information relating to the venue?
A. Venue details are sent via email approximately ten working days before the start of an event.
? Can you help me with travel and hotel arrangements?
A. We do not have the facilities to provide this service directly. Our partner that provides venue facilities may be able to assist. Please check the location of the course went you receive our confirmation email and optionally contact the concierge service.
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? If I am not able to attend a course my company has booked me on, what shall I do?
A. Please contact us an the earliest opportunity.
? I have been booked on a course, can I transfer to a different course?
A. Yes, depending on the other course, there may be a rebate due to your company or a small fee to be paid.
? I cannot attend a course that I am booked on, can someone else attend in my place?
A. Please contact us an the earliest opportunity and inform us of the other student. The substitute student must be suitably qualified to attend the course.
? I would like to cancel a booking, can I get any course fees that have been paid back ?
A. Depends on the notice that you provide. Cancellations three fifteen working days out, are entitled to a full refund. If the cancellation notice is provided within ten or less working days, you are entitled to a refund of 50% on any fees paid. We are not able to provide a refund if a cancellation is received five or less working days prior to the event.
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? Is payment for the course made after the course has been completed.
A. Payment must be received in full prior to an event.
? Are you able to provide credit facilities?
A. For existing partners that have already negotiated terms our usual credit terms of 30 days apply.
? How do I pay for a course?
A. We accept cheques, credit cards (via PayPal) and electronic transfer. Cheque should be payable to MicroNET Information Services Ltd.
? Can I get an invoice?
A. Invoices are sent via email in PDF format.
? What are your cancellation terms?
A. You are able to cancel a course/workshop booking a full fourteen or more days prior to the start of a course. All received funds will be returned in to you in full via cheque in 5-7 working days.
Between fourteen and 7 day working days from a course, you are able to cancel a booking. However, due to the notice period, a 50% penalty will be incurred.
With less than seven days notice, a 100% cancellation charge applied.
Please note, that a substitute delegate is able to attend the course without any penalty. Please contact us with any issues asap. We will always endeavour to reach an amicable compromise.
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